Frequently Asked Questions

Registering on 10game is straightforward. Click the registration prompt on the homepage, fill in your name, date of birth, email address and preferred password, select PKR as your display currency, and confirm that you are 18 years of age or older. Once you submit the registration form, you will receive a confirmation email. Click the verification link in that email to activate your account. Full access to deposits and withdrawals requires completing KYC verification, which is outlined in a separate question below.

No. Each person is permitted to hold only one 10game account. Duplicate accounts — whether registered under the same identity or a different name — are prohibited under the platform's Terms & Conditions. If 10game detects multiple accounts linked to the same individual, all associated accounts will be suspended and any balances may be subject to forfeiture. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

KYC — Know Your Customer — is an identity and age verification process required before withdrawals are processed. It confirms that your account details are accurate and that you meet the minimum age requirement. For Pakistani users, the primary accepted document is a valid Computerised National Identity Card (CNIC), with all four corners visible and the card unexpired. A valid Pakistani passport is also accepted. Depending on your account activity, 10game may also request a proof-of-address document — such as a utility bill or bank statement — dated within the last three months, along with a selfie or liveness check.

Use the "Forgot Password" option on the login screen. Enter the email address registered to your 10game account and you will receive a password-reset link. Click the link in the email, choose a new strong password — ideally twelve or more characters mixing letters, numbers and symbols — and confirm it. If you no longer have access to your registered email address, contact support at [email protected] with your account details and KYC documentation so that your identity can be verified before access is restored.

Minor contact details such as your phone number or email address can usually be updated from the Account Settings section. Changes to core identity information — legal name or date of birth — require supporting documentation and must be processed by the support team, as these fields are tied to your KYC verification status. Contact [email protected] with a brief explanation and the relevant document. It is important to keep your registered information accurate and current at all times.

Available deposit methods are displayed in the cashier section of your account at the time of transaction, as options vary and are subject to change. Methods familiar to Pakistani users may include mobile wallet transfers and bank transfer options such as Easypaisa, JazzCash, Raast, and transfers via HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options such as BTC and USDT may also be available.

Most deposits processed through mobile wallet channels are credited to your 10game balance within a few minutes. Bank transfer deposits may take longer depending on the sending bank's processing times — typically anywhere from a few minutes to a few hours during business days. Cryptocurrency deposits are credited after the required number of blockchain network confirmations, which varies by coin and network congestion. If a deposit has not appeared after two hours, contact support with your transaction reference number.

Minimum and maximum transaction amounts are displayed in the cashier at the time of the transaction and may vary depending on the payment method selected. As a general guide, minimum deposits typically start from a modest PKR amount to keep 10game accessible for users across all budgets. Maximum per-transaction limits and daily maximums are shown per payment method in the cashier. Large withdrawals may be subject to an enhanced compliance review, which can extend processing time.

Withdrawal processing time can be affected by several factors: pending KYC verification (your identity documents have not been fully reviewed yet), an active wagering requirement on bonus funds in your balance, a routine compliance review triggered by the withdrawal amount, or simply the processing schedule of the receiving payment provider. If your KYC is complete and no bonuses are pending, and your withdrawal has not been processed within the indicative timeframe shown in the cashier, please contact support with your withdrawal reference number.

10game does not charge deposit or withdrawal fees on its side of the transaction. However, your payment provider — mobile wallet, bank or cryptocurrency network — may apply its own transaction charges or currency-conversion fees. These third-party fees are outside 10game's control and are your responsibility. Always check with your payment provider before initiating a transaction if you are unsure what fees may apply on their end.

10game covers a wide range of sports markets. Cricket is a central focus, with markets available on Pakistan international matches, PSL T20 fixtures, ICC tournaments including the World Cup and Champions Trophy, and major bilateral series. Football, UFC, tennis, kabaddi and other international sports are also available. Within cricket, common market types include match winner, top batsman, total runs, over-by-over lines and player performance specials. Market availability varies by event and may change based on live data feed availability.

Live betting — also called in-play betting — lets you place wagers on events that are already in progress, with odds updating in real time as the match develops. During a PSL T20 match, for example, you could bet on the outcome of the current over, the next wicket, or the final score while the game is live. Odds change rapidly during live events, so it is important to review them carefully before confirming a bet. Some markets may be briefly suspended during key moments such as a ball being bowled or a goal being scored.

10game's casino section includes slot games from leading third-party content studios, live dealer games — such as live roulette, live blackjack, live baccarat and live game-show titles — table games including standard RNG versions of roulette and blackjack, and a range of instant-win games. Live dealer games are streamed in real time from professional studios, giving you the experience of a real casino table from your device. Game availability may vary based on your location and the operator's current content agreements.

All RNG (Random Number Generator) casino games on 10game are supplied by third-party content providers whose software is certified by independent testing laboratories. These certifications confirm that outcomes are genuinely random and that the stated Return to Player (RTP) percentages are accurate. Live dealer games use physical cards, roulette wheels and dice operated by trained dealers in controlled studio environments. 10game does not modify game outcomes. RTP information for slot games is typically available within the game's information panel.

Yes. 10game is designed with a mobile-first approach, meaning the platform is fully optimised for smartphone and tablet browsers on both Android and iOS devices. You can access the full range of sports betting markets, live casino tables, slots and account management tools directly through your mobile browser — no app download is required for the browser version. Where a dedicated mobile app is available for your device, it will be listed in the cashier or account section of the platform.

10game offers promotional welcome incentives for new registrants, which may include a deposit match bonus, free bets on cricket or other sports markets, or free spins on selected slot games. The exact offer, qualifying deposit amount in PKR, minimum odds requirements and wagering requirements are published on the promotions page at the time of registration. Welcome offers are available to new accounts only, one per person, and cannot be claimed by users who already hold an active account.

A wagering requirement — sometimes called a playthrough requirement — is a multiplier specifying how many times you must wager the bonus amount before any associated winnings can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 30x wagering requirement, you need to place a total of PKR 30,000 in qualifying bets before the balance is withdrawable. Not all games contribute equally — slot games typically contribute 100%, while live casino and table games may contribute less or not at all. The specific contribution rates are published in each promotion's terms.

Yes. All bonuses on 10game carry an expiry period, which is stated in the relevant promotion's terms at the time the bonus is offered. Typically this is between seven and thirty days from the date the bonus is credited to your account. If the wagering requirement is not completed within that window, the bonus funds and any associated winnings are forfeited automatically. It is important to read each promotion's terms carefully before opting in so you understand the time available to complete the playthrough.

If you have claimed a bonus and the wagering requirement is still active, your ability to withdraw may be restricted until the playthrough is complete. In most cases, you can choose to forfeit the bonus at any time, which will cancel the wagering requirement and restore normal withdrawal access to your real-money balance — but the forfeited bonus funds and any winnings attributable to them will be removed. Review the cashier section for your current bonus status and the option to forfeit if you prefer to withdraw without completing the playthrough.

Yes. 10game runs regular promotions for existing members beyond the initial welcome offer. These may include reload bonuses, free bet offers tied to major cricket events such as ICC tournaments or PSL season fixtures, cashback promotions, prize draws and loyalty rewards. Promotions are updated periodically and announced through the platform's promotions page and, where you have opted in to marketing communications, by email. The availability and terms of each offer vary — always check the specific terms before participating.

10game protects your data using TLS/SSL encryption for all data transmitted between your device and the platform's servers. Passwords are stored using one-way hashing and are not visible to staff. Access to personal data is restricted to personnel with a verified business need. The platform uses automated anomaly detection to flag unusual login attempts and account activity. For your part, use a strong unique password for your 10game account, never share your credentials, and contact support immediately if you suspect unauthorised activity on your account.

Every 10game account comes with a full suite of responsible gambling tools accessible directly from Account Settings, without needing to contact support. Available tools include daily, weekly and monthly deposit limits, daily and weekly loss limits, single-bet wager limits, session time limits, reality check pop-up reminders at intervals you choose, temporary cooling-off periods (24 hours to 30 days), and self-exclusion for a minimum of six months up to permanent closure. Limit reductions apply immediately; increases are subject to a mandatory cooling-off period. Full details are on the Responsible Gambling page.

Self-exclusion can be activated directly from the Responsible Gambling section within Account Settings. Choose your preferred exclusion duration — a minimum of six months, up to permanent — and confirm your selection. The exclusion takes effect immediately. You will receive a confirmation email. If you cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and the team will process it promptly. Self-exclusion periods cannot be shortened or reversed before the chosen period has ended. Any available real-money balance can be withdrawn during the exclusion period upon request.

No. 10game is strictly restricted to adults aged 18 and over, or the higher minimum age required by the operator's license jurisdiction. Age verification is mandatory as part of the KYC process. Any account found to have been registered by a person below the minimum age will be closed immediately and all associated balances forfeited in line with regulatory requirements. If you suspect a minor has gained access to the platform using your credentials or by registering their own account, please contact support at [email protected] immediately.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. The legal status of online gambling under applicable federal and provincial law is a complex matter of legal interpretation. 10game does not claim to be licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any provincial authority, or any Pakistani financial institution. It is each user's sole responsibility to determine whether their participation in online gambling is lawful in their jurisdiction. This answer is informational only and does not constitute legal advice. If in doubt, consult a qualified legal professional.